Billing Policy

          ETWISP offers different payment options for installation services to better serve our valued customer’s needs.                                   

Billing Method

       *Automated Credit Card Billing

       * Customer Payment Email

Payment Options

·       Installation Service

·       Monthly Service

Installation Payment

             * Payment for installation is due at time of service

                * We accept cash, checks, or credit cards  
                             ( no discounts given for cash )

Monthly Service Payment

·       We require automated credit card payment for recurring monthly service usage fee

·       All accounts are billed on the 1^st day of each calender month

·       Customer Payment invoice will be emailed within 7-10 days of charge approved

Non Payment Policies & Procedures:

                 Any payments rejected for installation must be rectified within 7 days of service date. Customer will be notified by phone call or email. Service will be suspended without notice until payment is received. If nonpayment persists, all equipment must be returned to   ETWISP as stated in the signed customer agreement.

Deactivation Policy

             ETWISP reserves the right to cancel or deactivate any customer’s  account that is not in compliance with our policies or agreement.

Reactivation Policy

              If a customer is deactivated for nonpayment we must receive the balance in full, plus a $25 reactivation fee in order to reinstate service.  If check is returned insufficient the customer must repay with a cashier’s check or money order. We will resubmit credit card authorization only once before we require cashier’s check or money order payment. Upon receipt of payment we will reactivate the account within 48 hours.

              If a customer cancels an account for any other reason and later decides to reactivate that account, a $50 reactivation fee will apply.

Cancellation Policy-

             If a customer chooses to cancel their account. It is their responsibility to notify us at least 1 week in advance before their next billing date, to avoid another invoice from being generated. Therefore, if a customer calls to cancel at any other time of the month, the invoice will stand and no refunds or deductions will be made. Prorated rates will not be made for cancellations.

Outstanding Balances Policy-

            All customers that cancel and leave outstanding balances as well as customers who are deactivated for nonpayment will be sent a final bill. If we receive no response to the final bill or arrangements are not made the customer will then receive a 10 day notice. Any customer that still does not pay within the 10 days will be sent to the credit bureau. Customers that are sent to the credit bureau will not be able to have another account with ETWISP until the balance is paid in full.

Returned Check Policy

                Any customers check returned for insufficient funds will be charged a $ 25 returned check fee.

 ETWISP does not want to dwell on policy issues, we want to focus our efforts on providing you,
our valued customers with an enjoyable service for many years to come.